Consumer Rights & Access to Records

Texas HB 4224 Compliance Notice

Greatness Awaits Counseling Services PLLC is committed to transparency, ethical care, and protecting your rights as a client. In compliance with Texas House Bill 4224, this page explains how to access your health records, contact licensing authorities, and file a complaint, if needed.

  • Clients have the right to request access to their health records in accordance with Texas law and HIPAA regulations.

    To request records:

    • Submit a written request via email to karen@gacounselingservices.org

    Other than “psychotherapy notes,” you have the right to get an electronic or paper copy of your medical record and other information that I have about you. I will provide you with a copy of your record, or a summary of it if you agree to receive a summary, within 30 days of receiving your written request, and I may charge a reasonable, cost-based fee for doing so as noted in our Consent for Services.

    If you have questions about requesting your records, please contact us directly.

  • Greatness Awaits Counseling Services PLLC is overseen by the appropriate Texas licensing board.

    Texas Behavioral Health Executive Council (BHEC)

    https://bhec.texas.gov/contact-us/

  • If you have a concern about your care or your rights related to access to records, you may file a complaint in one of the following ways:

    With Our Practice:
    📧 Email: karen@gacounselingservices.org
    We encourage clients to share concerns directly so we may address them promptly and professionally.

    With Office of Attorney General’s Consumer Protection Webpage:

    https://www.texasattorneygeneral.gov/consumer-protection